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Customer Reviews Read What Others Are Saying...
We wanted a disposal installed and they sent out a nice guy who's been a plumber for a long time. The underside of our sink was a little tricky but he attacked it with no problem. An hour later and we had a disposal installed and the plumber gave us some tips to keep everything running smoothly. I will never go anywhere else for a plumber.. Paul L. (Chicago)
Our plumber was very experienced and once he found the problem, he provided us with options, the cost for each option, and gave us a recommendation that made sense. If you have a plumbing need, give Express Plumbing a call!
I am totally inept when it comes to things about the house-plumbing, wiring, I have no clue. So when I got a frantic email from my downstairs neighbor that there was a serious leak in the building I had no clue what to do. I was standing on the el platform trying to find a plumber when my friend texted me the number for Express Plumbing. She said they got good reviews on the Internet. From the first second, I called these guys were so amazing! I was trying to explain that I didn't know what was wrong just they we some kind of water leak. They were extremely patient with me and agreed to head to my building and wait for me. They arrived quickly and were so easy to work with. 2 plumbers investigated the problem, they explained everything to us. They fixed the problem and then tripled checked it! The whole time they were completely professional, extremely friendly and made me feel like it really was no big deal. I put their number in my phone as my go to guys for ALL plumbing related issues in our building.
The president of the company, answered the phone himself listened patiently to my rather inept description of my problem and informed me that he'd have to call me back in 5-10 minutes to let me know if someone was available to come out today. He actually called back... In 5 minutes, no less! Anyone with a fair amount of experience dealing with business owners in the building trades should recognize what a miracle this seemed to be. Brian informed me that his guy Kevin would be out to my house within an hour. Yeah, you heard me, within an hour. That's right, he was offering to get me a plumber in less time than it takes to get an order of sesame chicken and egg rolls delivered. You can imagine just how close I was to plotzing when 30 minutes later Kevin called to say that he was about 20 minutes away and how I very nearly wept when he actually showed up in 20 minutes. As for the actual work, Kevin was a really great and charming guy. The job was done quickly and professionally, and Kevin cleaned up not only the mess he made, but also scrubbed off the previously mentioned calcified gunk before leaving. The price was more than fair considering the quickness with which they responded to our call.
Like in most desperate situations I turned to the internet for help and noticed the fabulous reviews for Express Plumbing. I called them up, had a nice chat with the very cheerful owner (Andy), and had a plumber scheduled to fix the leak! Express Plumbing sent Kevin over to my condo who was not on time, but actually 10 minutes early for the appointment- nice!! Kevin was very knowledgeable and nice...even my neurotic pup warmed up to him within minutes! He fixed the leak within half hour, took a few pictures of my master bathroom to get me an estimate for a future renovation and was on his merry way. The total came to $127, which both my husband and I thought was a little expensive, but then again I"ve never hired a plumber so that's probably what they cost. And I was psyched that they took credit cards since I never have cash on me and couldn't seem to find my checkbook once again. Let's hope I don't need a plumber again in the near future (besides the renovation project), but I'd definitely call Express Plumbing Chicago again for any plumbing needs!
So Monday I called these guys b/c I read all their reviews. They were really nice on the phone and made an appt for me that afternoon. The plumber called to say he was on his way and actually got there a little early. He was very quick and professional and effective. He even checked the downstairs unit and basement to make sure the clog had cleared all the way down the line and wouldn't back up again somewhere else. The cost was very reasonable and was actually less than I expected it to be. I'm generally skeptical of using any service not referred to me by a friend. Maybe it's b/c I appear young, or b/c I'm a single female with no labor skills, but I have had many service people try and really dupe me. Like the guy who quoted me $3800 to install a door. Or when I bought a brand new car and brought it back to the dealer b/c the fuel gauge never registered fuel and was told "you have to wait 7000 miles for the gauges to loosen up!" Or the time on a different car when a mechanic convinced me I needed a new pig-tail wiring harness when I really just needed a new rear bulb.
Btw... When I called they stated they charge a standard rate on Saturday. I had thought if I called a plumber on Saturday I'd get price gouged. So if you need a plumber on the weekend you don't have to wait till Monday like I did:) Erin G. (Rogers Park)
I can't say enough good things about Express Plumbing Chicago. They just left our place after replacing the hot and cold shutoff valves, installing our dishwasher, and fixing a leak in our bathroom faucet. To begin -- they are incredibly professional and easy to talk to. When I first called I was impressed by how they easily assessed the situation (over the phone) and were patient dealing with my condo manager. I was able to send them pictures of our problems over email. The plumber and assistant they sent were equally as professional and even found ways to save me some money. I would recommend them to anyone who wants a "good" plumber and one who they feel comfortable working with. (And the price wasn't too bad either).
I called Express Plumbing because of their positive reviews and I was not disappointed. They were very friendly and clear on the phone, they showed up on time (early!), they did a great job, and they charged less than I expected based on other plumbing companies I had called.
Jessica D. (Irving Park)
The folks at Express Plumbing are great! They're courteous and professional, both on the phone and in person. They gave me an appointment right away and the plumbers who came out were great. After I showed them the plumbing issues, they explained what they would do and the cost involved. They went above and beyond to get the sink faucet that I wanted. They worked efficiently (even though my condo was sweltering!) and even cleaned up when they were done. Great customer service and friendly, professional plumbers--highly recommended!
Sharon C. (Chicago)
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"He actually called back... In five minutes, no less! Anyone with a fair amount of experience dealing with business owners in the building trades should recognize what a miracle this seemed to be. " - Doug G., Chicago, IL |
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| "They
promptly came out and fixed the problem well."
- Jessica T., Chicago, IL |
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| "I
was very impressed with Express Plumbing Chicago promptness and
knowledge as well as their personable attitude."
- Christopher S., Chicago, IL |
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